Credits & Billing
FineGuide uses a simple, predictable credit-based system. This guide explains how credits work and how to monitor your usage.
Understanding Credits
Simple Pricing
FineGuide's agentic AI system handles all the complexity behind the scenes, giving you straightforward pricing:
| Operation | Credit Cost |
|---|---|
| AI Assistant Messages | 1 credit per message |
| Voice QA Analysis | 12 credits per minute |
That's it. No need to worry about which AI models are being used — our orchestration system automatically selects the best models for each task while keeping costs predictable.
How the Agentic System Works
When a user sends a message, multiple AI models work together:
- One model analyzes the user's intent
- Another generates the optimal response
- A third extracts conversation variables
- Additional models handle quality assurance
All of this is included in the 1 credit per message cost.
Subscription vs. Extra Credits
| Type | Description |
|---|---|
| Subscription Credits | Included in your monthly plan |
| Extra Credits | Used when subscription is depleted (billed separately) |
Monitoring Usage
Where to Check Usage
Navigate to Billing in your organization settings to view:
- Current credit balance — How many credits you've used
- Subscription status — Your plan details
- Usage history — Detailed breakdown over time
- Extra charges — Any overage costs
Key Metrics
| Metric | Description |
|---|---|
| Credits Used | Total credits consumed this billing period |
| Credits Remaining | Available credits in your plan |
| Context Storage | Knowledge base storage used (in bytes) |
Managing Your Usage
Monitor Consumption Rate
Compare these two percentages:
- % of credits used vs. % of billing cycle elapsed
Example: If you've used 75% of credits but only 50% through your billing cycle, you may exceed your plan.
Manage Knowledge Base
If approaching storage limits:
- Review and remove outdated documents
- Consolidate similar content
- Remove unused website crawls
Respond to Usage Spikes
When you see unexpected increases:
- Check which assistant is consuming the most
- Investigate:
- Bot under spam attack?
- Unusual user activity?
- Configuration issue?
- Take corrective action
Cost Optimization
For High-Volume Sites
- Enable "Restrict to Context" to keep conversations focused
- Use FAQs for common questions
- Disable unused features
For Voice QA
Voice QA uses 12 credits per minute of audio analyzed. To optimize:
- Focus evaluation on key conversation segments
- Use sampling for high-volume call centers
- Set up department rules to evaluate only relevant calls
Avoiding Overage Charges
- Monitor regularly — Check usage weekly
- Set up alerts — Get notified before hitting limits
- Review knowledge base — Keep context storage lean
- Plan ahead — Upgrade before consistently hitting limits
When to Upgrade
Consider upgrading your plan when:
- You consistently use 80%+ of credits
- Extra usage costs approach the upgrade price difference
- You need more knowledge base storage
- You want access to premium features
Next Steps
- Configure Assistants — Optimize your setup
- Review Analytics — Identify conversation patterns
- Billing Settings — Manage subscription